Travelling with Reduced Mobility

Passengers with Reduced Mobility (PRMs) are likely to impede an emergency evacuation and are divided into two main categories:

  • People who are unable to walk without the help of others, or without the help of a technical aid (braces not included).
  • People with such a physical or mental disability that they are unable to understand the instructions given by the crew in case of an emergency, or that they are unable to promptly and correctly act in accordance with those instructions.

Note: passengers whose mobility is ‘obviously’ reduced due to age, obese or illness are considered a PRM as well.

Special Requirements

It would be advisable to make your reservation as far in advance of your flight as possible, particularly if you  have special requirements. The more information we have about you and any special requirements you have, the better prepared we will be to meet your needs. Because of this, we emphatically request that you inform us, the earlier the better (at least 48 hours prior to departure and, if possible, upon making your reservation), of any special needs you may have.

For example, if you:

  • Need assistance due to a visual or hearing impairment.
  • Are travelling with a trained service animal, such as a guide dog.
  • Cannot climb stairs.
  • Cannot walk the distance between the check-in area and the gate, between the gate and the aeroplane and between the gate and the arrival hall.
  • Cannot walk at all.
  • Want to use your own wheelchair or a wheelchair provided by AIS Airlines.
  • Need to make use of medical facilities at the airport or onboard.

AIS Airlines will transport your own wheelchair, free of charge.

Needless to say, we will take all possible precautions to prevent damage to your wheelchair during the flight. To help us, we ask you to transport all of its detachable parts, such as cushions and footrests, in your cabin baggage (these items will then be considered extra permitted cabin baggage). If this is not possible, we ask you to have these taped to the wheelchair. AIS Airlines does not have any packaging material available to transport your wheelchair. This is why we advise you to indicate at the time you book your flight what your wheelchair’s dimensions are and whether it is collapsible. Collapsible wheelchairs are permitted in the cabin if not restricted by size or weight.

If you wish to wheel yourself to the gate, you should indicate this when you make your reservation. Your wheelchair will then be labeled accordingly during check-in, but it will be loaded onto the aeroplane at the gate. This is why it is important that you will be at the gate at or before the boarding time. The ground staff at the gate will then ensure that you (and your personal assistant if you have one) can pre-board at your convenience.

There are also wheelchairs available for use at each of our airport locations. Since these wheelchairs are not suitable for manual use by the passenger, someone from ground staff or your personal assistant will have to push it for you. Please inform us if you require the use of such wheelchairs.

Medical Clearance

A medical clearance must be completed for the following passengers:

  • Passengers suffering from a disease that is assumed to be contagious.
  • Passengers suffering from a disease or physical condition that results in unusual behavior that could have an adverse effect on the welfare and comfort of other passengers and/or crew or could be considered a potential hazard to the safety of the flight or its punctuality.
  • Passengers who require medical attention or depend on certain medical equipment during the flight.
  • Passengers whose medical condition could be expected to become life threatening during the flight or due to flight conditions.
  • Passengers with part of their body in a cast (due to the possibility of that part of the body swelling).

If your condition is described above, you will need a medical clearance which must be send to us at least 48 hours before departure.
Pregnant women in good health and 4 or more weeks away from delivery are permitted to board and travel without restriction. Pregnant women in good health with 4 or less weeks away from delivery may be accepted, if they have a medical clearance from their doctor.


Have all the medications you need during your trip in your cabin baggage. If the quantity of liquid medication included in your cabin baggage exceeds the legal limit, you should have a doctor’s statement to this effect in order to prevent any problems during security checks.

The use of your own oxygen supply onboard the aeroplane is not permitted.