In some cases refunds are accepted upon presenting a medical certificate, provided by a Doctor of Medicine (MD) employed by a registered medical clinic. To be eligible for a refund we need the following information:
- Name, signature and contact information of the doctor.
- Name and social security number of the passengers.
- Short description of why the journey could not be conducted.
- Date when the certificate was issued.
- Medical clinic stamp.
Together with the ticket number of the unused ticket the medical certificate must be sent to firstname.lastname@example.org.