Changing or Cancelling

You can change your travel dates and/or times or cancel your booking if the fare conditions allow this. Depending on the ticket fare conditions you pay an administration fee to change or cancel your booking. When changing your ticket to a higher fare you need to pay the price difference along with the administration fee.

If you would like to change or cancel your booking please send an e-mail to or call the AIS Airlines Call Center, tel. +31 (0)20-6541561. When contacting us, always refer to the booking reference which you can find on your booking confirmation.