Passport and security checks as well as boarding can take longer than expected. To prevent delays, we ask you to arrive at both the airport and the gate on time, especially during the busy holiday travel seasons.

The boarding time is shown on your boarding card and together with the gate number on the information screens at the airport. Since the gate number can change, we recommend paying close attention to any announcements made and the information screens at the airport.

In general, AIS Airlines starts boarding 30 minutes prior to departure and stops boarding 15 minutes before departure. If you arrive after the gate closing time, you will not be allowed onto the aeroplane and are not entitled to any compensation.