Medical Certificates

In some cases refunds are accepted upon presenting a medical certificate, provided by a Doctor of Medicine (MD) employed by a registered medical clinic. To be eligible for a refund we need the following information:

  • Name, signature and contact information of the doctor.
  • Name and social security number of the passengers.
  • Short description of why the journey could not be conducted.
  • Date when the certificate was issued.
  • Medical clinic stamp.

Together with the ticket number of the unused ticket the medical certificate must be sent to bookings@aisairlines.com.